Shipping policy
Last updated: July 2026
At Veloria Original, we're committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly longer during peak periods, promotional events, or holidays.
Estimated Delivery Times
Delivery times are estimated and may vary depending on your location.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–9 Business Days |
| Europe | 6–10 Business Days |
| United States | 7–12 Business Days |
| Australia & New Zealand | 8–14 Business Days |
| Canada | 7–12 Business Days |
| Rest of the World | 8–15 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
We are pleased to offer FREE Worldwide Shipping on all orders.
No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–72 hours to become active after your order has been dispatched.
If you have not received your tracking information after several business days, please contact our support team.
Customs & Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's customs authorities.
These charges are determined by the destination country and are the responsibility of the customer where applicable.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:
- Customs clearance
- Carrier delays
- Severe weather
- Public holidays
- High order volumes
- Unexpected transportation disruptions
We appreciate your patience should any unforeseen delays occur.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
Veloria Original is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your information before the order is processed, but we cannot guarantee changes once processing has begun.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery timeframe, please contact us.
Our support team will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Undeliverable or Returned Packages
If a package is returned to us due to:
- An incorrect shipping address
- Failure to collect the package
- Refused delivery
the customer may be responsible for any return shipping costs, carrier fees, or additional shipping charges required to resend the order.
Split Shipments
In some cases, your order may arrive in multiple packages.
If this happens, you will receive separate tracking information for each shipment where applicable.
Questions?
If you have any questions regarding shipping or your order, we're always happy to help.
Veloria Original
Email: support@veloria.com